A conceptual model of service quality and its implications for future researchZeithaml, 1988servqual: a multiple-item scale for measuring consumer perceptions of service qualityParasuraman Zeithaml and BerryParasuraman Zeithaml and Berry
po文清單文章推薦指數： 80 %
關於「Parasuraman Zeithaml and Berry」標籤，搜尋引擎有相關的訊息討論：
延伸文章資訊
- 1The Behavioral Consequences of Service Quality - jstor
ity meant to customers and developing strategies to meet cus- tomer expectations (e.g., Parasuram...
- 2SERVQUAL: A multiple-item scale for ... - APA PsycNET
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Citation. ...
- 3Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988 ...
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) SERVQUAL A Multiple-Item Scale for Measuri...
- 4SERVQUAL - Wikipedia
- 5PZB 服務品質模型探討服務品質與顧客滿意度之研究
業者如何改善服務品質，以提昇顧客滿意度，一直是被重視的問題。 本研究以Parasuraman、Zeithaml and Berry 所提出的服務品質衡量模式(SERVQUAL 量表)，以有形性、可.
