A conceptual model of service quality and its implications for future researchZeithaml, 1988servqual: a multiple-item scale for measuring consumer perceptions of service qualityParasuraman Zeithaml and BerryA conceptual model of service quality and its implications for future research
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- 1Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988 ...
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) SERVQUAL A Multiple-Item Scale for Measuri...
- 2SERVQUAL: A Multiple-Item Scale for Measuring Consumer ...
Volume 64 Number 1 Spring 1988. SERVQUAL: A. Multiple-Item Scale for ... production and consumpti...
- 3SERVQUAL - Wikipedia
- 4大學形象與服務品質對學生滿意度之影響
（Parasuraman、Zeithaml及Berry，1988）是在比較期望的服務與知覺的服務間 ... 的服務之間差距的評估，其中SERVQUAL 量表(Parasuraman et al....
- 5SERVQUAL: A multiple-item scale for ... - APA PsycNET
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Citation. ...
