insightsoftware Technical Support Engineer | SmartRecruiters

As a Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. GoogleChrome MicrosoftEdge AppleSafari MozillaFirefox TechnicalSupportEngineerRaleigh,NC,USAEmployeescanworkremotelyFull-timeCompanyDescriptioninsightsoftwareisagrowing,dynamiccomputersoftwarecompanythathelps businesses achieve greaterlevelsoffinancialintelligenceacrosstheirorganizationwithourworld-classfinancialreportingsolutions.Atinsightsoftware,youwilllearnandgrowinafast-paced,supportiveenvironmentthatwilltakeyourcareertothenextlevel.Wearelookingforfutureinsighterswhocandemonstrateteamwork,resultsorientation,agrowthmindset,disciplinedexecution,andawinningattitudetojoinourgrowingteam!JobDescriptionAsa TechnicalSupportEngineer atinsightsoftware,you arethefirstlineofsupportforourgrowingcustomerbaseandusersofoursoftware.Youwillberesponsibleforprovidingasuperiorlevelofsupportforourcustomers,workingtotroubleshoot,document,andresolvetechnicalissuesandpartneringcross-functionallywithourclientservicesanddevelopmentteamstoensurequalityservice. Ifyouaredriven,results-oriented,lovesolvingproblems,customer-focused,andarepassionateabouttechnology,thenyouareafitfortheTechnicalSupportEngineerpositionatourcompany.Whatwillyoudo? Managelargeamountsofincomingemails regardingsoftwaresupportInteractwithcustomers,partners,andsoftwaredeveloperstoprovideadviceandassistanceandachievecustomersatisfactionIdentify,analyze,anddocumentproductbugsandfixesrelatingtoreporting,databases,applicationservers,andnewtechnologiesforproductmanagementandengineeringteamsCompleteorassistwithcustomerproductinstallsasneededMeetpersonalProductivity,Efficiency,andQualitymetricsPrioritizeandresolveissuesofthehighesttechnicalandbusinessseverityHandlecustomercomplaintsandprovideappropriatesolutionsandalternativeswithintimelimits;followuptoensureresolutionincludingidentifyingworkaroundsandcommunicatingthosetocustomersKeepaccuraterecordsofcustomerinteractionsbydocumentingtheminSalesforcePrioritizeworkingwithHubble,ouranalyticalandreportingsoftwaresuiteforJDEandOracleEBScustomersQualificationsBachelor’sdegreeinrelateddiscipline:Engineering,ComputerScience,orManagementInformationSystems preferred SolidunderstandingofSQLExperienceworkingwithMicrosoftDynamicsNAV,BusinessCentral,orotherERPdatabasesExperiencewithsoftwareand/ordatabaselanguages  PriorexperienceinatechnicalsupportrolewithinaWindowsenvironment  ExperienceusingSalesforceandWebEx KnowledgeoftheFinancialTechnologyindustryhighlypreferredAdditionalInformationAllyourinformationwillbekeptconfidentialaccordingtoEEOguidelines.** Atthistimeinsightsoftwareisnotabletooffersponsorshiptocandidateswhoarenoteligibletoworkinthestatedworklocation.****Atthistimeinsightsoftwareisnotabletooffersponsorshiptocandidateswhoarenoteligibletoworkinthestatedworklocation.**Sorry,thisjobhasexpiredHiPLACEHOLDER,lookslikeyoualreadyhaveaSmartrAccount.Useittodaytoapplyquicklyandaccurately!Sorry,thisjobhasexpiredsharethisjobPoweredby (DataProcessor)PrivacyPolicy and TermsofUseSharetoWeChat×CopythelinkandopenWeChattoshare.CopytoclipboardOpenWeChatSharetoWeChat×UseScanQRCodeinWeChatandclick···toshare.