Technical Support Manager at insightsoftware (Remote) - Built In

insightsoftware is hiring for a Technical Support Manager in Nationwide. Find more details about the job and how to apply at Built In. SkiptomaincontentOperations//IT//TechnicalSupport//TechnicalSupportManageratinsightsoftware(Remote)insightsoftware|Raleigh-Durham,NC|RemoteSorry,thisjobwasremovedat12:52p.m.(CST)onMonday,May9,2022View23849JobsFindoutwho'shiringinRaleigh,NC.SeeallOperationsjobsinRaleigh,NCView23849JobsFirstNameLastNameEmailAddressApplyNowByclickingcontinueyouagreetoBuiltIn’sPrivacyPolicyandTermsofUse.SaveCompanyDescriptionInsightsoftwareisagrowing,dynamiccomputersoftwarecompanythathelpsfinancialreportingsolutions.Atinsightsoftware,youwilllearnandgrowinafast-paced,supportiveenvironmentthatwilltakeyourcareertothenextlevel.Wearelookingforfutureinsighterswhocandemonstrateteamwork,resultsorientation,agrowthmindset,disciplinedexecution,andawinningattitudetojoinourgrowingteam!JobDescriptionAsaTechnicalSupportManageratinsightsoftware,youwillmanageadedicatedteamofsupportengineers.Youwillberesponsibleforthesuperiorsupportallyourdirectreportsprovidetoourclients.Youwillberesponsibleforhelpingthemgrowandlearn,mentoringthemandshowingthemhowtogivetheworldclassserviceinsightsoftwareaimstoachieve.Whatwillyoudo?Manageandworkwithaglobalteamofagents.SetschedulestomakesureallsupporthoursaremeetincludingapagerrotationHireandonboardanynewagents,makingsureanynewagentshavepropermentoringandhasaccesstoanyresourcesthatwillhelpthemskilluptobecomesuccessfulagent.Meet1on1weeklywithalldirectreportstomakesureallagentsarehappyandtoseewheretheyneedhelporjusttotalk.Doanyyearlyor½yearreviewforalldirectreports,communicatewiththemwhendoneandadvisehowtheycanimproveinthefutureBiweeklysyncswithteamstomakesurewehaveknowledgeondifficultcases,andweareapproachingthemappropriatelyandknownextstepsWorktodistributeandhaveagentsunderstandyearlyKPIgoalstobemeet.Makesuretheyunderstandhowtoattainthesegoals.Checktheprogressofthesegoals.Interactionwithbroaderproductteams,meetingswithproductmanagement,engineering,clouds.Makingsurethatasmanageryouarewithanynecessaryinformationthatyourteamandpossiblyclientsneedtoknow.Responsibleforallcommunicationsouttoclientregardingproductupdates,infrastructurechanges,reallyanythingthatcanhaveadisruptiontothecloudoperationsonwhichtheywork. Meetwithtopclientsonabi-weeklybasistoseeiftheyhaveoutstandingissuesthatneedtoberesolved,takingnoteoftheirbusybudgetperiodsHandleanycaseescalation,makingsureitisbeinghandledefficientlyandroutedtothecorrectdepartmentsQualificationsHowwillIdoit?Problemsolving–Possessstrongcriticalthinkingandproblem-solvingcapabilitiesTeamwork–embodythespiritofbeoneteamandmodelthatforyourteamCustomerOrientation-dedicatedtoholdingyourselfandyourteamtoahighlevelofcustomerserviceEmpathy–UnderstandthatwhatwedohasadirectimpactontheclientsFlexibility–Operateinafast-pacedenvironmentQualifications2yearsofpriormanagementexperienceinacustomerservicefieldExperienceusingsalesforceticketingsystemKnowledgeofdatabasespreferred–eitherpostgresorSQLComfortabletorunzoommeetingwithclientsPriorexperienceinatechnicalsupportrolewithinafinancialenvironmentAdditionalInformationAllyourinformationwillbekeptconfidentialaccordingtoEEOguidelines.**Atthistimeinsightsoftwareisnotabletooffersponsorshiptocandidateswhoarenoteligibletoworkinthestatedworklocation.**MoreInformationoninsightsoftwareinsightsoftwareoperatesintheFintechindustry.ThecompanyislocatedinRaleigh,NC.insightsoftwarewasfoundedin1993.Ithas781totalemployees.ItoffersperksandbenefitssuchasFlexibleSpendingAccount(FSA),DisabilityInsurance,DentalBenefits,VisionBenefits,HealthInsuranceBenefitsandLifeInsurance.Toseeall119openjobsatinsightsoftware,clickhere.ReadFullJobDescriptionFirstNameLastNameEmailAddressApplyNowByclickingcontinueyouagreetoBuiltIn’sPrivacyPolicyandTermsofUse.SavejobEmailForLaterloading...EmailedSimilarJobsFirstNameLastNameEmailAddressApplyNowByclickingcontinueyouagreetoBuiltIn’sPrivacyPolicyandTermsofUse.SavejobEmailForLaterloading...EmailedViewinsightsoftware'sfullprofileFindsimilarjobs