insightsoftware Support | Rand Group
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Rand Group provides exceptional support by a dedicated team of experts certified in Jet Reports and Jet Analytics. Skiptocontent Home|insightsoftware|Support ReinforceyourbusinessintelligenceeffortswithexceptionalsupportfromRandGroup EasilyvisualizeyourdataandautomatereportingwithsupportfromRandGroup ARandGroupsupportplanprovidesaccesstoadedicatedteamofexpertscertifiedinJetReportsandJetAnalyticswhoserveasatrueextensionofyourbusiness.AtRandGroup,clientsuccessandconcernsareourutmostpriority. RandGroupoffersacontinuousimprovementprogramthatprovidesholisticsupportincludingbusiness,technical,reportingandanalyticsassistancebeyondyoursoftwareneeds.Oursupportplansarefullytailoredtomeetyourneeds,whetheryouonlywantafewhoursofsupportforemergenciesorifyouwantafullycustomizedplantobuildandcreateadditionalreportsanddashboards. Supportbeyondreportingandanalyticsneeds AtRandGroup,weoffersupportservicesfornotonlyyourJetreportinganddashboardneedsbutalsoacrosstheMicrosoftplatformlandscape.OurteamofcertifiedMicrosoftconsultantshaveyearsofexperienceworkingwithMicrosoftDynamicsproductslikeFinanceandSupplyChain,BusinessCentral,NAV,GPandunderstandthedatawithinthesesystems.ThismeansthatRandGroupcanoffercomplete,fronttobacktechnologysupport,frominfrastructuretobusinessmanagementsolutionsandanalyticsforallyourbusinessneeds. CertifiedPartnerwithindustryexpertise Withawealthofindustryexpertiseandbusinessacumen,RandGroupdeliversscalablesolutionsutilizingexperiencegainedacrosshundredsofimplementations.That,combinedwithproductknowledgeandcertificationsacrosstheinsightsoftwareproductofferingsincludingJetReportsandJetAnalyticsenablesustobettersupportourclients.Ourteamofdatascientistsarewellequippedtoguideyoufromdevelopingadatastrategyallthewaythroughbuildingcustomreportsanddashboardsforyouranalyticsneeds. DataWarehouse,Cubes,ReportsandDashboards Dependingonyourdatastrategy,youmayneedreportsanddashboardsbuiltwithamultitudeofsystemsasthedatasource.Whetheritislegacysoftwarethathashistoricaldataormorecurrenttransactionalsystems,adatawarehousesolutioncanprovideinsightsintodatafrommultipledatasources.Ourteamofdatascientistsandsoftwareengineerswillworkwithyoutosupportnotjustreportsanddashboardsbutalsowithconfiguringdatawarehousesandcubesfrommultipledatasources. WhitePaper HowtochoosetherightinsightsoftwarePartner TherightinsightsoftwarePartnercanhelpoptimizeyoursystems,whiletheincorrectpartnercanputyourentiredatastrategyatrisk.Readthetop7CriteriaforChoosingaSupportPartnerplusgetalistofquestionstousewhenevaluatingpartners. WhitePaper HowtochoosetherightinsightsoftwarePartner TherightinsightsoftwarePartnercanhelpoptimizeyoursystems,whiletheincorrectpartnercanputyourbusinessatrisk.Readthetop7CriteriaforChoosingaSupportPartnerplusgetalistofquestionstousewhenevaluatingpartners. Offeringpersonalized,flexiblesupportoptionsforyourreportingneeds Mostprovidersfocusonmanagingasinglepointoffailureinabusiness,butRandGrouptakesamoreholisticapproach.Wepossessthebusiness,technical,industry,andaccountingexpertisetofullysupportyourusersandtheobjectivesofyourorganization.Wecontinuallyassistinoptimizingsolutionstocreatemoreprofitableandefficientbusinesses. BreadthofServices Manysupportprovidersonlyprovidebreakfixoroperationalquestionsaspartofsupport.AtRandGroupweviewsupportdifferently—asacomplete,integratedITservicessupportplatformforyouranalyticsandbusinessapplicationsandunderlyinginfrastructure. IndustryKnowledge RandGrouphasexperienceinmultipleindustriesincludingmanufacturing,distribution,equipmentrental,professionalservices,oil/gas,engineering,procurement,andconstructionplusmanymore. Responsiveness Weprovideguaranteedresponsetimeandextendedstandardworkinghoursof7amto7pmCSTand24/7supportisavailableforanadditionalfee.Weusethelatestremoteaccesstoolstoconnectwithourclientswherevertheyare. Partnership Wearededicatedtolong-termpartnershipandsupportofourclientsasevidencedbyour90%clientretentionrateandthefactthatover60%ofourclientsswitchedtoRandGroupfromdifferentfirms. Assessments RandGroupprovidesafullrangeofhealthcheckandassessmentofferingsfornewandexistingclientstohelpassessthehealthoftheircurrentdatalandscapeandrecommendationstogetthemostoutoftheirsystems. SupportContracts RandGroupprovidesarangeofsupportcontractoptionsflexibleenoughforanyorganizationrangingfromtheoccasionalsupportrequesttofullmanagedservices.Weallowtheabilitytopurchaseadditionalhoursdirectlyfromourportal. SupportRequests Supportrequestscanbesubmittedviaemail,phone,orthroughoursupportportal.Regardlessofhowasupportrequestissubmitted,allrequestsarevisibleinthesupportportalwhererealtimeinformationaboutsupportrequestsaredisplayed. SupportPortal OurSupportPortalisareal-timegraphicalrepresentationofthestatusofyoursupportcontract,whenandwhereyouuseyoursupporttime,outstandingcasesincludingup-to-datestatuses,andcontainsyourfullcasehistory. RelatedInsights Howmuchdoes1hourofdowntimecosttheaveragebusiness? Infrastructurematters.Whenyournetworkorapplicationsunexpectedlyfailorcrash,itcanhaveadirectandfarreachingimpactonyourbottomlineandongoingbusinessoperations.Insomeextremecases,dataandmonetarylossesfromunplannedoutagescanevencauseacompanytogooutofbusiness. readmore EaseyourDynamicsAXmigrationwithadatawarehouse UpdatingalegacyERPsuchasDynamicsAXtoanewsystemcanyieldmanybenefits,butitcanalsobeabigundertakingwithmanychallenges.AlthoughitmightbemanymoreyearsbeforeyourcompanychoosestomigratefromDynamicsAX,therearestepsyoucantaketodaytoeasethateventualupgradebyensuringyourdataisorganizedandaccessible. readmore YoursupportoptionsforMicrosoftDynamicsAX Ifyou’rerunningonDynamicsAX2012R2orR3,thereisanupgradeprocessthatcanbetakentotransitiontoDynamics365forFinanceandOperations.ForotherversionsofAX,are-implementationoptionisavailabletomigratethedataandmodificationsyourequireintoacleanversionofDynamics365FinanceandOperations. readmore Let’stalkabouthowwecantransformyourbusiness
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