insightsoftware Technical Support Associate | SmartRecruiters

Qualifications ; Previous Tier 1 customer support experience. Previous experience working with Salesforce. Proficiency in Microsoft Excel and Office applications ... GoogleChrome MicrosoftEdge AppleSafari MozillaFirefox TechnicalSupportAssociateRaleigh,NC,USAFull-timeCompanyDescriptionInsightsoftwareisagrowing,dynamiccomputersoftwarecompanythathelpsfinancialreportingsolutions.Atinsightsoftware,youwilllearnandgrowinafast-paced,supportiveenvironmentthatwilltakeyourcareertothenextlevel.Wearelookingforfutureinsighterswhocandemonstrateteamwork,resultsorientation,agrowthmindset,disciplinedexecution,andawinningattitudetojoinourgrowingteam!JobDescriptionProperlycodingandactioningsupportcasesonatimelybasisRespondingtocustomersviaemail/chatwithprofessionalismandcordialityRespondingtocustomersviaphonewithprofessionalismandcordialityWorkingwithteammemberstoprovideconsistentqualitysupporttocustomersFollowbestpracticesforsupportticketworkflowsMaintaindetailedinformationoncaserecordsQualificationsPreferredQualificationsPreviousTier1customersupportexperience.PreviousexperienceworkingwithSalesforce.ProficiencyinMicrosoftExcelandOfficeapplications.CommunicationSkills:AbilitytocommunicatecorrectlyandclearlywithbothinternalandexternalcustomersNativeorequivalentEnglishproficiencyExcellentdocumentationskillsGoodcomprehensionskills-abilitytoclearlyunderstandandstatetheissuescustomerspresentGoodcompositionskills-abilitytocomposeagrammaticallycorrect,concise,andaccuratewrittenresponsesProblemSolvingSkills:EffectiveproblemsolvingskillsAbilitytoapproachproblemslogicallyAbilitytodemonstratelearninganddecisionmakingskillsOrganizedanddetailorientedAbilitytoeffectivelyprioritizeworktimetoensureproductivityAdditionalInformationAllyourinformationwillbekeptconfidentialaccordingtoEEOguidelines.Sorry,thisjobhasexpiredHiPLACEHOLDER,lookslikeyoualreadyhaveaSmartrAccount.Useittodaytoapplyquicklyandaccurately!Sorry,thisjobhasexpiredsharethisjobPoweredby (DataProcessor)PrivacyPolicy and TermsofUseSharetoWeChat×CopythelinkandopenWeChattoshare.CopytoclipboardOpenWeChatSharetoWeChat×UseScanQRCodeinWeChatandclick···toshare.