誠品客服中心- Fans Eslite - 香港

香港誠品客服中心 ; Service call. +852-3419-6761 ; Service mailbox. [email protected] ; Service hours. 週一~週六10:00-18:30 (週日及公眾假期休息，請與各分店聯繫) ... 每月精選誠品專欄誠品選書現金券優惠會員福利 Ifyouhaveanyquestions,please CustomerService Taiwan HongKong mainland 誠品線上客服中心 Servicecall 0800-666-798+886-2-8789-8921 Servicehours 週一~週五08:00-19:00週六~週日及國定例假日09:00~18:00 Servicemailbox 請依問題類型選擇：「誠品線上相關問題」「誠品門市及其他問題」 香港誠品客服中心 Servicecall +852-3419-6761 Servicemailbox [email protected] Servicehours 週一~週六10:00-18:30(週日及公眾假期休息，請與各分店聯繫) 大陆诚品客服中心 Servicecall 0512-62986008 Servicemailbox 请于「联络我们」栏位留言，将有专人为您服务 Servicehours 周一~周日10:00~22:00 contactus commonproblem Recordquestions Wevalueyouropinion,andveryhappytoansweryourquestion,pleaseprovidethefollowinginformationtohelpustodealwithandrespondassoonaspossible,thankyouforyourcooperationandwishyouhaveafullandhappylifereading.(ForonlinerelatedquestionsofEslite,pleaseclick Contactus ） *Requiredfields Taiwan HongKong mainland *Membership: 一般顧客(非會員) 白卡 金卡 黑卡 網路會員 cardnumber: Account: *Name: *E-mail: PhoneNumber: 或 *Servicetype: 會員服務 書店相關 商場相關 異業合作 外籍旅客 其他 *Description: UploadAttachment: SelectFile UploadfiletypestoPDForJPGorPNG,thefileislessthan10MB. *SecurityCode: Typesof 門市資訊 會員制度 禮券服務 異業合作 其他 Searchproblem 1.我要如何收到誠品的活動或商品訊息？ 您可加入誠品累計卡或誠品人會員卡，登記時提供正確的聯繫方式(包括電話號碼、Email)，即可收到誠品通路不定期最新販促優惠、新書發佈、藝文活動等活動資訊。

2.如何查詢誠品書店內之書籍或商品庫存資訊？ 您可透過下列方式查詢香港誠品書店商品庫存資料： 1.歡迎蒞臨誠品書店服務台查詢。

2.歡迎致電各分店服務專線查詢。

3.歡迎致電香港誠品客服中心服務專線，服務電話：+852-3419-6761。

4.歡迎電郵至[email protected]查詢。

3.請問如何查詢各店資訊及服務內容？ 歡迎您瀏覽【迷誠品】網站或【誠品人_HK】APP最新消息，亦可至門市參閱文宣訊息，查詢各誠品書店提供的服務內容。

4.請問誠品的退換貨服務方式? 誠品書店的換貨原則是購買時商品瑕疵損毀、書籍缺頁等狀況， 客人需於7日內攜帶完整瑕疵商品(含贈品)、購物單據正本至分店更換，服務同仁將非常樂意為您服務。

若您當日是以信用卡結帳，需請您一併攜帶該筆消費簽帳單與該張信用卡，以方便退換貨商品處理。

5.請問誠品有提供禮品包裝服務嗎？ 目前誠品書店有提供禮品包裝服務，相關付費及包裝方式，歡迎您洽詢誠品書店服務台。

6.請問誠品通路可以拍照、攝影嗎？ 由於賣場來往人潮眾多，在商場運作安全，以及避免干擾身旁讀者閱讀及確保其他現場讀者之個人隱私， 目前誠品書店及商場等通路未配合及開放拍照或攝影服務，若造成您的不便，尚祈見諒。

7.請問誠品通路可以攜帶寵物進入嗎？ 歡迎以寵物箱方式攜帶您的寵物至誠品書店及商場遊逛。

提醒您，餐廳及食品專櫃，因飲食衛生考量，恕無開放攜帶寵物入內，若造成您的不便，尚祈見諒。

Notes:herethelastthreemonthsonlyinquireLoginsuccessfulrecommendationsputforward,asyoudonotsigninwhenmakingitsrecommendationswillnotbeabletoqueryhere. Searchproblem Numbering Timetoaskquestions questiontype SUMMARY Customerstatus TopSearch 誠品選書 會員福利 每月精選 【會員專區/登入註冊服務暫停公告】 為了提供更優良的系統服務品質，預定於2020/07/08(四)AM8:30–2020/07/08(四)AM10:00進行維護，將暫停登入/註冊服務、聯絡客服⋯等功能。

MemberLogin Account: Password: SecurityCode Forgotaccount/password JoinEslitemembers Registration/membershipcardopened 找不到帳戶 Nocommunityaccountsetupyet 重新登入 線上申辦 手機驗證 手機驗證 Logincardnumber Ifyouhaveanyquestions,pleasecontact Ifyouhaveanyquestions,please。

Previousstep 會員資料有誤 很抱歉，您的會員資料有誤，請聯絡客服。

手機驗證 *請於5分鐘內輸入驗證碼，逾時請重新發送。

我們將發送驗證碼至您的手機 請輸入驗證碼 如果您無法收到驗證碼，請聯繫客服 驗證成功 您已驗證成功，可以綁定社群帳號作為下次快速登入。

驗證成功 您已驗證成功，可以綁定社群帳號作為下次快速登入。

Forgotaccount/password Forgotaccount Forgotpassword 簡訊/電子信箱驗證 Resetpassword Gotologin 驗證碼認證 SMSwithverificationcodesenttoyourphonenumber. Resendtheverificationcode 確認 Nocommunityaccountsetupyet PleaseloginEsliteaccounttobind *Account: *Password: Registration/membershipcardopened Nocommunityaccountsetupyet PleaseloginEsliteaccounttobind *Account: *Password: Registration/membershipcardopened Logincardnumber Ifyouhaveanyquestions,pleasecontact Ifyouhaveanyquestions,please。

Loginnexttime Termsofservice Youarewelcometologinforthefirsttime,pleasereadandagreetothefollowingtermsofservice: PointCardTermsandConditions 1.Cardholders’personalinformationmaybesharedamongesliteGroup’srelatedbusinesses. 2.Ifpersonalinformationhaschangedorhasbeeninputincorrectly(e.g.cardholdersarenotreceivingeventnotifications),cardholderscanvisitthecustomerservicecountersatanyelitestore(s)orcontactcustomerservicebyphonetomakerevision. 3.Acompletelistofprivilegescanbefoundathttps://meet.eslite.com,orpleaseaskourstaffsatcustomerservicecounters.eslitereservestherighttoamendtheseprivileges.Foranyamendment,orcancellationofprivileges,eslitewillnotifycardholdersviaemail(providedcorrespondingemailaddressesareonrecord),orthroughthestores. 4.Inordertoprotecttherightsofcardholders,eslitewilltemporarilysuspendtheaccumulationofpurchaseoreslitepointsifoursystemfailstofunctioncorrectly. 5.Iffraudulentbehaviorhasbeenusedforeslitepointorpurchaseaccumulation,orifesliteguidelineshavebeenviolatedinanyway,eslitereservestherighttoimmediatelyterminateallprivileges,nullifyanybenefitsaccrued,and/orrevokesuchlegibility.Foranyunlawfulbehavior,thecorrespondingparties(i.e.cardholdersornon-cardholders)shallbearalllegalresponsibility. 6.Theserulesareonlyapplicableforeslitestore(s)locatedwithintheHongKongSpecialAdministrativeRegion.Incasesofdisputes,eslitereservestherightoffinaldecision.esliteMemberTermsandConditions Members’personalinformationmaybesharedamongesliteGroup’srelatedbusinesses. Ifmembercannotpresentavalidmembershipcarduponpurchase,botheslitepointaccumulationandredemptioncouldnotbeprocessed. Invalidmembershipcards(e.g.cardsthatreportedlost,expired,ordeemedcounterfeit)willbeconsideredvoid;eslitereservestherighttorevokeanycardsdeemedvoidtopreventfurthermisuseormisunderstanding. Ifpersonalinformationhaschangedorhasbeeninputincorrectly(e.g.membersarenotreceivingeventnotifications),memberscanvisitthecustomerservicecountersatanyeslitestore(s)orcontactcustomerservicebyemailtomakerevision. Membereligibilityandrelatedprivileges(includingeslitepointaccumulationandpurchases)arerestrictedtothemembersandcannotbetransferredtootherparties.Iffraudulentbehaviorhasbeenusedforeslitepointorpurchaseaccumulation(e.g.duplicationorfabricationofmembershipcard),orifeslitemembershipguidelineshavebeenviolatedinanyway,eslitereservestherighttoimmediatelyterminateallmembershipprivileges,nullifyanybenefitsaccrued,and/orrevokemembershiplegibility.Foranyunlawfulbehavior,thecorrespondingparties(e.g.membersornon-members)shallbearalllegalresponsibility. eslitepointsaresolelyvalidforredeemingcashdiscount;theycouldnotbeexchangedforcashortransferred. Forreturnsandrefunds,eslitewilldeducttheeslitepointsoriginallyawardedwiththepurchase. Exceptintheinstancesofreturnsorthecancellationofanorder,previouslyusedeslitepointsshallnotberefunded. Inordertoprotecttherightsofmembers,eslitewilltemporarilysuspendtheaccumulationofpurchaseoreslitepointsifoursystemfailstofunctioncorrectly. Membersareresponsiblefortakinggoodcareoftheircard.Incaseoflostordamage,membersshouldinformesliteimmediatelyandgotothenearesteslitecustomerservicecountersforreplacementinperson.Whenapplyingforcardreplacement,aphotoIDcardmustbeshownandHKD50administrativefeeshallbecharged.esliteshallnotbeliableforanyuseormisuseofthecardwhichwasreportedmissingorstolen. Acompletelistofmembershipprivilegescanbefoundathttps://meet.eslite.com,orpleaseaskourstaffsatcustomerservicecounters.eslitereservestherighttoamendtheseprivileges.Foranyamendment,orcancellationofprivileges,eslitewillnotifymembersviaemail(providedcorrespondingemailaddressesareonrecord),orthroughthe stores. Theserulesareonlyapplicableforeslitestore(s)locatedwithintheHongKongSpecialAdministrativeRegion.Incaseofdisputes,eslitereservestherightoffinaldecision. Confirm SMSsentwithyourverificationcodetoyourphonenumber. ConnectwithFacebook Skip SMSsentwithyourverificationcodetoyourphonenumber. Resendtheverificationcode 距離下次重發時間剩餘秒 Gotologin 註冊失敗，請 Ifyouhaveanyquestions,please。

Confirm 親愛的會員您好訂閱/取消誠品會員電子報，請登入誠品網路書店使用該服務；有其他需要協助事宜，歡迎洽詢誠品顧客服務中心 前往誠品網路書店 Confirm 請以微信掃描QR碼並分享 Facebookauthorizationfailed,pleasetryagainlater. Confirm 您尚未申辦累計卡，是否立即申辦? 否 是 cancel Confirm Personalsettings Changeicon *設定暱稱： *Pleaseselectyourpreferencelabel(morethanthree) Selected 0/10 每月精選 誠品選書 現金券優惠 誠品專欄 會員福利