Jeju Air Customer Center

The phone number of Jeju Air's Korea Customer Center is 1599-1500 and the operating hours are from 09:00 a.m. to 19:00 p.m.. The phone number of the ... JejuAirCustomerCenter 1:1chatinquiry 1:1chatinquiry Whatareyoucuriousabout? 검색 QuickMenu MemberInfo/Reserv. Change/Leavemembershipinfo ReservationView/Change/Cancel ETicket/Receipt IssuanceofeTickets Issuingareceipt MobileBoardingPass IssuetheMobileBoardingPass ChecktheMobileBoardingPass Point PointsHistory EarnMissingPoints Extraservice Purchaseextraservices View/Change/Cancel RegulatoryGuide Domesticpenaltyprovisions InternationalChargePolicy Baggageregulations All Book/Change/Cancel RefreshPoint Website&App ServiceGuide Etc Q CanItravelwithapet? Apet(dogs,cats,andbirdsaged8weeksandover)canbecarriedontoadomesticflight. WhenyoubookaflightontheJejuAirwebsite(app),you’llneedtorequestapetservice.  Becausepetscanbetransportedascarry-onbaggageonly,thecageinwhichyoucarryyourpetontoyourflightinmustbelessthan7KG(totalweightofpets+weightoftransportcontainers).   Weofferapetserviceonsomeinternationalflightsalso.Ifyou’dliketotravelwithapetonaninternationalflight,thenpleasecontactCustomercenter.We’llinformyouonallthedetailsforthefeesandproceduresinvolved. ViewDetails  Q Whenarethepeakseasonsforinternationalflights? Youcancheckthepeakseasonsforinternationalflightsin[TravelPreparations>InternationalAirfares>PeakSeasonTravel>SelectCountry]ontheJejuAirwebsite. Q Iwanttorefundmyinternationalflightbooking.WhatfeeswillIincur? Cancellationfeesapplytorefundedbookings.Thesevarybydepartureregion,bookingclass,andnumberofdaysremaininguntildeparture.  Forfulldetails,see[TravelPreparations>InternationalAirfares>FeesandPenalties].  *Howtocheckyourbookingclass:SeeyourbookingdetailsinMyPageorcheckyouritineraryconfirmation.ViewDetails  Q CanIgetamobileboardingpassforbothdomesticandinternationalflights? WithinternationalflightsdepartingfromIncheonairport,flightsheadingto[Ulaanbaatar,Guam,Saipan,DaNang,NhaTrang,Bangkok,ChiangMai]routes,youareabletogetamobileboardingpass. However,forotherroutes,youwillneedtocollectyourboardingpassfromanairportcounter. Amobileboardingpassisnotavailableforinternationalflightsdepartingfromoverseasairports.  Thefollowingpassengersmustcheckinatanairportcounterandarenoteligibleforamobileboardingpass.  -Passengeraccompanyinganinfant(passenger)whowasdesignatedasaguardianatthetimeofbooking -Passengerswhorequestedaservicerequiringacheckbystaff :Petservice,minorstravelingalone(unaccompaniedminorservice),emergencyexitrowseats,wheelchair  service,etc. -Passengersagedunder19andtravelingalone -Passengerswhomadeabookingwithapersonaldiscountapplied -Passengerswhomadeabookingwithamilitarydiscountapplied,passengerswithdualnationality,passengers  takingcodeshareflights  Mobileboardingticketscanbeissued24hoursto30minutesbeforethedepartureofdomesticflights,andinternationalflightscanbeissued24hoursto1hourand30minutesbeforethedeparture.ViewDetails Q CanIchangemyseatnumberafterI’vereceivedmymobileboardingpass? Youarenotabletochangeseatsonceyou’vereceivedyourmobileboardingpass.  Tochangeassignedseats,youmustcanceltheboardingpassissued.   ■CancelingaBoardingPass MobileBoardingPass>ViewBoardingPass>CancelBoardingPass  Alternatively,followtheURLlink“ViewMyMobileBoardingPass”inyourKakaoTalknotificationandselect“CancelMobileBoardingPass”  *Makesuretocheckthetimesandinstructionsforusingyourmobileboardingpass.   ■WhenYouCanUseaMobileBoardingPass  -Domesticflights:From24hourto 30minutesbeforedeparture -Internationalflights:From24hourto1hour30minutesbeforedeparture  ■WhenCancelingaBoardingPass -Cancelingamobileboardingpassalsocancelsitsseatselections.  -Ifyouritineraryisaone-dayroundtrip,thencancelingtheboardingpassfortheoriginatingflightautomaticallycancelstheboardingpassforthereturnflight.ViewDetails Q WhencanIcollectmymobileboardingpass? Fordomesticflights,youcanreceivemobileboardingticketsfrom24hoursto30minutesbeforedeparturetime.Forinternationalflights,youcanreceiveyourmobileticketfrom24hoursbeforetheflightdeparturetimetoanhourandahalfbeforethedeparturetime.ViewDetails Q Mychecked-inbaggage(carrier)hasbeendamaged.WhatcanIdo? Ifbaggage(carrier)youcheckedinwithJejuAirhasbecomedamaged,thenletthenearestJejuAirstaffknowifyou’restillattheairport.Ifyoudiscoverthedamageafterleavingtheairport,thenpleaseletusknowabouttheincidentbycallingtheJejuAirofficeattheairportofyourdestinationorbyusingtheInquiryfunctionontheJejuAirwebsitewithin7daysafterarrival.  Damagestobabycarriagepartsandprotrudingembellishmentsorhandlesdonotqualifyforcompensation.Damagesresultingfromcustomers’faultsanddefectsthatwerealreadypresentinbaggageitemsdonotqualifyforcompensation.ViewDetails Q What'sthephonenumberofJejuAir'scustomercenter? ThephonenumberofJejuAir'sKoreaCustomerCenteris1599-1500andtheoperatinghoursarefrom09:00a.m.to19:00p.m.ThephonenumberoftheJapanesecustomercenteris0570-001132andtheoperatinghoursareMonday-Friday14:00-18:00. Q CanIcanceltheseatsI’vebooked? Cancellationandrefundofadditionalservicessuchaspre-seatservicecanonlybemade24hoursbeforedeparturefromtheplane,andrefundsarenotavailableafterwards.ViewDetails Q HowcanIcollectpointsforflightsalreadyboarded?HowcanIcollectpointsImissedouton? Afterboarding,youmustaccumulatepointsoraccumulatemissingpointswithin6monthsofcompletionofboarding,andaftersigningupandloggingin,youcanapplyfromJejuAir'swebsite>MembershipBenefits>Boardingandaccumulatingpoints.ViewDetails 처음 이전 1 2 3 4 5 6 7 다음 마지막 Myinquiry/answerhistory Thereisnoreplytomyinquiry. 1:1Contactus