Ban in WhatsApp - Wazzup Knowledge base

What to do if your number has been banned · Email WhatsApp support. · Sign up for WhatsApp after returning the number. · Create a new WhatsApp account on a ... Skiptocontent KnowledgeBase Search Howtosetup Howtouse Solvingproblems APIdocumentation ENRUEN LoginWazzup Menu Howtosetup Howtouse Solvingproblems APIdocumentation ENRUEN LoginWazzup Backtosections Solvingproblems KnowledgeBase Solvingproblems BaninWhatsApp WhatsAppcanbananumberinthreecases:spamming,scanningtheQRcodebyarecentlyregisteredaccount,andusingemulators. Spamming IntheWhatsAppcontext,spamisanymessagethatpeopledonotwanttoreceive.Theserviceactivelyfightsspammers,andsinceusershavetrustinit,everymessageisvaluableforthem.Itisimportanttounderstandthateveryuserwhoreceivesamessagecanaddanycontacttospamatanymoment–evenifyouhavepreviouslyhaddialoguewiththisclient. Yourrecipientscanmakeacomplaintaboutmarketingmessages.UsinganofficialWhatsAppnewsletterandlegallyacquiringclients’contactdetailsdoesnotchangethefactthatausercanstillpress“ReportSpam”and“Block”iftheydonotlikethemessage(possiblybecausetheydeemeditirrelevantoruntimely–orforanyotherreason). Ontheotherhand,ifyourofferisreallyattractive,clientswouldnotwanttoreportyouasspam. Presumeyoucreatedanewsletterandsentitto1000people.Youmanagerreceived100+requests.Thenextthingyourclientneedsisatimelyresponseandadialoguewitharealhumanmanager.However,nomanagercanprocess100+requestsin10minutes.So,yourclientisreadytobuybutnobodyrespondstothem–andyouloseaclientatthispoint. Technically,youcanconfigurebulkmessagingtobedoneusingAPI,usingmassoperationinamoCRM/Bitrix24/PlanFix,usingSalesbot,andusingautomation.Keepinmindthatwearenotresponsibleforbanscausedbybulkmessaging.Havingbeenbanned,youwillloseacommunicationchannelwithyourclientandtheywillnotbeabletocontactyouanymore. WhatsAppisaservicethatisabouthavingadialog,notbulkmessaging.Ifyousendauseramessageandtheyseeitasrelevant,theywillcontinuemessagingwithyouandexpectarealpersontoanswer,a“humanmanager”.Involvesuchamanagerinssendingoutyouroffers.Automatedtoolsarenotabletoidentifyyourclient’sneeds.Youshouldprovideaspecificoffertoaspecificperson.Ahumanmanagercanreviewthecommunicationhistory,andiftheclientwasinterestedin‘bluedresses’,forexample,themanagerwillreplyaboutwhenthese‘bluedresses’willbeinstock.Thiswilldecreasetherisktobereportedasspam.WhatsAppidentifiesautomatedspambasedonthefollowingparameters: Basedonthemessagerate.Nohumancansendmorethan30messagesaminutetodifferentpeople. Basedonthehashsum.Hashisamathematicalsumofallthesymbolsinamessage.Ifthemessagesarethesame,theirhashsumswillbeidentical.SendingmessageswithidenticalhashsumsworksasatriggerforWhatsApptosuspectspam. Basedontheinformationalvolumeofthemessage.WhatsAppidentifieshowmanykilobytesofinformationthemessagecontains.Thealgorithmunderstandshowmanysymbolscanbegeneratedmanually. WhatsAppcannotrecognizeyourconnectiontotheWazzupservice.ForWhatsApp,wearejustauserconnectedtoWhatsApp-Web.EveryWazzupuserhastheirownproxy(IPaddress).Ourmobileproxypoolcontains10,000mobileIPaddresses.Uponconnection,yourcurrentIPisassignedrandomly.Wemadeusingourservicesecure,andWhatsAppcannottrackanyofthat.The“Youhavebeenbannedforusingthirdpartysoftwareorunverifiedservices”messagemeansthatthealgorithmsrecognisedyouusingthirdpartybulkmessagingservices. Wazzupisnotabulkmessagingserviceandisnotresponsibleforyourhavingbeenbanned.Usingautomatedbulkmessagingisabreachofthelicenseagreement.Howtoavoidgettingbanned? UseWhatsApponlytosendpersonalizedmessages.Ifyouneedtomaintainaregularnewsletterforyourclients,usee-mailorSMS.Theseserviceswillnotbanyournumberoraddress,soyouwillnotloseyourcommunicationchannels. IfyoustillneedtowritetoyourclientinWhatsAppaboutparticulargoods/promotions/newservices,sendthisclientatargetedoffer.Yourmanagerswillsendpersonalizedmessagesonceevery1-2minutesafterreviewingthepreviouscommunicationwiththeclient.Conversely,yourmanagerswillnotsendyourclientsanymessagescontaininginformationtheywillnotbeinterestedin. Ifyouhaveautomatedbulkmessagingconfiguredforspecifictriggers,replaceitwithautomatictaskassignmentforyourmanagers(“Writetoclient…”). RecentlyregisteredaccountonscanningtheQRcode WhatsApprecordsyourregistrationdateandIPaddresstoitsdatabaseautomatically.AnIPaddresshasaconcretegeographiclocation.WhenconnectingtoWazzup,eachpersonisrandomlyassignedtheirpersonalIPaddress.However,itistechnicallyimpossibletoassignanIPaddressrelevanttoyourregion. WhenconnectingtoWazzuprightaftersigningupforWhatsApp,youtemporarilychangeyourlocation(becauseyourownIPaddresswithyourreallocationischangedtoanIPprovidedbyourservice).WhatsAppalgorithmsrecognizethatyouareusingathirdpartyserviceandbanyourphonenumber. AnyrecentlyregisteredusercanbebanneduponconnectingtoourservicewhenscanningtheQRcode.Anaccountrecentlyregisteredonamobiledevicewhichhaspreviouslyhadaphonenumberbannedishighlylikelytobebannedagain. Howtoavoidgettingbanned? AftersigningupforWhatsApp,waitforatleastaday(24hours). Duringthese24hours,havereallivechatsintheapp.24hoursisenoughtimetoflytoanotherregionofacountry.So,inthiscase,WhatsAppwillnotquestionthechangeinyourgeographicallocation. Signupusingadevicewhichhasneverhadabanonitbefore.Yourphonenumberislinkedtoyourdeviceuponsigningupfortheservice.Whenyougetbanned,WhatsAppalreadyhasthefollowingdataaboutyou:yourIPaddress,yourdevice’sIMEI,andasnapshotofyourpreviousapplication.IMEIisauniqueidentifierofaSIMcardslotoramodem.IMEIcannotbereset.Consequently,adevicethathasbeenbannedbeforeismorelikelytobebannedagain. Emulators Anemulator,inthiscase,isanAndroidimitationrunonaPC.WhatsApphastechnicalmeanstodistinguishbetweenarealphoneandanemulator.AnemulatorcannothaveavalidIMEI.Thehashandthecoreusedinitarenotsimilartotheonesusedonarealmobiledevice. Yes,youcanrunanduseWhatsApponanemulator.ButifWhatsApp’salgorithmssuspectanyuseofautomationwhenusingtheirservice,theywillcheckforemulators.Apermanentbanthenfollows. Howtoavoidgettingbanned? Thereisnowaytoavoidthistypeofban.Donotuseemulators. Whattodoifyournumberhasbeenbanned EmailWhatsAppsupport.Mostlikely,thenumberwillbeunbanned. SignupforWhatsAppafterreturningthenumber.DonotconnecttotheWazzupserviceimmediatelyafterregistration,asthismayleadtoban.Withasecondtimebeingbanned,thereispracticallynochanceofreturningyouraccount. CreateanewWhatsAppaccountonadifferentnumbertotransferclientstoitandavoidbeingbannedagain. Createanauto-replyinWhatsAppBusinessontheoldnumberwithalinktothenewnumber.Anexampleofanauto-reply:“Hello,wehaveswitchedtoanewnumber.Sendyourmessageto+7980000-00-00“. Nowyouhaveanewnumberwithyourclientswithoutabanhistory. Ifyoudidnotgetyournumberback 1DeletethebannedWhatsApporWhatsAppBusinessapp; 2.DisableyourWi-Fi(ifyouwerebannedwhileconnectedtoit,thisWi-Fiisnowcompromised); 3.RestartthephoneandconnectusingyourmobileInternetconnection; IfyoudidnothaveaSIMcardinserted,insertitnowandconnectusingyourmobileInternetconnection.IfyouhadaSIMcardinserted,itisnecessarytorestartyourmobileInternetconnection.Uponrestarting,anewconnectionisestablished.YougetassignedtoanewcellandanewIPaddress.4.DownloadandinstalltheWhatsApporWhatsAppBusinessappusingthismobileInternetconnection; 5.SignupwithanewphonenumberwhileusingyourmobileInternetconnection;Tosignupwithanewphonenumber,youdonothavetophysicallychangeyourSIMcard. Youcan:Useanumberofanothermobiledevice.Attheconfirmationstage,whenamessageissenttothenumber,justenterthiscodeintheWhatsAppapplicationrunonthedeviceyouaregoingtouse.ConnectingWhatsAppBusiness.YoucansignupforitusinganyphonenumberincludingvirtualPBX.Inthiscase,insteadofsendingamessage,theservicewillcallyouviaabotanddictatethecode.6.Afterthis,youshouldcommunicatewithintheappinthesameway.Theseshouldbereallivechats; 7.After24hourshavepassed,scantheQR-codeusingyourmobileInternetconnection; 8.AfterconnectingtoWazzup,sendacoupleofmessagestocheckthateverythingisworkingcorrectly; 9.Finally,youcanconnectusingWi-Fi. WhatsAppforCRMInstagramforCRMTelegramforCRMVKontakteforCRMWhatsAppBusinessAPIInstagramBusinessAPI Wazzup PricingplansKnowledgebasePartnerAPI BlogJobsContacts Wazzup2017-2022 Privacypolicy Useragreement MemberoftheSkolkovoinnovationcenter