10 Ways to Say 'I Will Get Back to You as Soon as Possible'

Let customers know you acknowledge their questions or concerns and that they are on your mind even if you can't respond right away. Offer an ... TextBlazeDocsCommunityDocumentationLoading...CommunityForumsLoading...AddtoChrome–  It'sFree! GotoDashboard›Howtosay‘Iwillgetbacktoyouassoonaspossible’ByDanBarakAugust23,2021What'sonthisPageHowtoSay‘IWillGetBacktoYouasSoonasPossible’toaClientConclusionItisn'tuncommonincustomerserviceandoperationstofindyourselfunabletorespondtocustomerrequestsimmediately.Nevertheless,it’simportanttosay,“Iwillgetbacktoyouassoonaspossible,”withoutsoundingrudeorlikeyou’rebrushingofftheirrequest.Hereareafewguidelinestofollowwhencustomizingyourresponse.It’sbesttobeshortandsweetwhenitcomestothistypeofmessage,soyoudon’tneedtouseeverytipinthislisteachtime.Seewhichonefitsthebestandapplyittoyourresponse:Giveatimeline:Noonelikestobelefthanging.Therefore,offerareasonabletimelineforyourresponsesothatcustomerswon’tfeeltheirrequesthasgoneunanswered.Bysettingatimeline,youcanalsoavoidimpatientmessagesfromfrustratedcustomers.Usepositivelanguage:Keeptheinteractionpositivebybeingaffirmativeorencouraging.Letcustomersknowyouacknowledgetheirquestionsorconcernsandthattheyareonyourmindevenifyoucan’trespondrightaway.Offeranalternative:Ifpossible,offeryourcustomeranalternativesourceofinformationthattheycanaccessuntilyourespond.WhetherthisalternativeisauserforumorFAQpage,besuretoreiteratethatyouwillstillassisttheminpersononceyou’reavailable.Theymayevensolvetheissueontheirown.Keepyourword:Thisgoeswithoutsaying,butifyousayyou’llgetbacktothem,doit.Unansweredrequestsorbrokenpromisescanleadtobadreviews,lostcustomers,andanegativebrandimage.Ontheotherhand,excellent,promptcustomerserviceisoneofthebestwaystoengagewithyourcustomersandkeepthemhappy.BonusTip:UseTextBlazetohelpyourespondtocustomerrequestsandmessagesquickerthaneverbefore.OurTextsnippetshelpyouautomaticallypasteyourtextwhereveryouneedit,whichautomateandpersonalizeyourcustomerservicemessages.Ifyoufindatemplateyoulike,giveTextBlazeatrytoseehowmuchitcanhelpyouwithyourcustomerserviceandproductivity.Wanttosavehoursofrepetitivetypingforfree?Startnow! TellmemoreJoinover100,000otherswhoareworkingsmarterHowtoSay‘IWillGetBacktoYouasSoonasPossible’toaClientLetyourcustomerknowthatactionshavebeentaken.Mentiontherelevantteamordepartmentandgiveatimelineforaresponse.Iftheyseethatyou’reworkingontheirproblem,they’llbemorepatientinwaitingforananswer.Iwillgetbacktoyouassoonaspossibe1I’vepassedthisquestiontoourteam.Theyshouldhaveananswerby{formtext:name=e.g.9:30PM;cols=11},butI’llbesuretoupdateyouassoonasIhearback._Bepoliteandthankthemfortheirinsight.Letyourcustomerknowyou’vetakenappropriatestepstoinvestigatethematterandthatyou’llgetbacktothemassoonaspossible.Iwillgetbacktoyouassoonaspossibe2Thankyouforbringingthistomyattention.I’mlookingintotheissueandwillhaveananswerforyoushortly._Thisresponsehasamoreserioustone.Useitifyou’rereferringtoanissueofmisconductorasimilarcase.Iwillgetbacktoyouassoonaspossibe3Iunderstandyourconcernsandaminvestigatingthisissuenow.RestassuredthatIwillgetbacktoyouassoonaspossible._Ifyou’vereceivedafollow-upemailfromyourcustomerbuthavenotyetresolvedtheirissue,it’sessentialtoletthemknowthecaseisstillinprogress.Tellthemyouhaven’tforgottenaboutit,andyouwillkeepthemupdated.Iwillgetbacktoyouassoonaspossibe4Thankyouforfollowingup!Ihavenotyetreceivedanupdateonthisissue,butIwillkeepyouinformedofanysignificantdevelopments._Aslightlylessformalresponse.Itgivesanupdate,atimeline,andreassurance,allinthespanoftwoshortsentences.Iwillgetbacktoyouassoonaspossibe5I’mworkingonyourcaserightnowandshouldhaveananswerby{formtext:name=time;cols=5}.I’llkeepyouposted!_Sometimes,multiplecustomerserviceagentsmightfollowuponacustomerrequest.Makesuretheyknowyou’veunderstoodthecontext.Don’tmakethemrepeattheirstoryagainandagain.Iwillgetbacktoyouassoonaspossibe6I’vereadthroughtheconversationsofarandamclosetofindingasolutionforyou.Weappreciateyourpatience.I’llgetbacktoyouwithananswerby{formtext:name=time;cols=5}._Showappreciationforbringingsomethingtoyourattention.Bepositiveandkeepyourpromiseofapromptresponse.Iwillgetbacktoyouassoonaspossibe7That’sagreatquestion!I’lllookintoitrightawayandhaveananswerforyouassoonaspossible._Youmightnothavealltheanswers.Behonestwiththecustomerandmanagetheirexpectations.Evenifyoucan’tanswertheirquestion,theywillappreciateyoureffortandresponse.Iwillgetbacktoyouassoonaspossibe8I’dlovetohelp,butI’mnotsureifIcanprovideanimmediateresolutionaswehaven’tencounteredthiserrorbefore.Eitherway,I’llgetbacktoyouwithamoredetailedresponseby{formtext:name=time;cols=5}._Ifyouhavetoomuchonyourplate,justletthemknow.Theimportantthingistoreassurethemthatyou’rethinkingaboutitandwillhavearesponsereadyassoonasyoucan.Iwillgetbacktoyouassoonaspossibe9Thankyouforbringingthistoourattention!Ourengineeringsupportteamisfullybookedfortheday,butyourrequesthasbeeninternallyprioritized,andI’llgetbacktoyouassoonaspossible._Ifyou’resureyoucanfindasolution,beconfidentinyourresponse.Thecustomerwillappreciateaconcreteanswerandafirmdeadline.Iwillgetbacktoyouassoonaspossibe10Ihearyouandcompletelyunderstand.I’mworkingonyourissuerightnowandwillgetbacktoyouwithasolutionby{formtext:name=time;cols=5}._ConclusionIfyouworkincustomersupport,multiplecustomerrequestscanpileupdailyandoverwhelmyou.Youcanhavealotofcustomersmessagingyouatonce,andyousometimeshavenooptionbuttosay,“Iwillgetbacktoyouassoonaspossible.”Usingdifferenttemplatesthatconveythismessagecanhelpyouimproveyourcustomerservice.TextBlazecanalsobeusedtohelpyouboostyourproductivityandautomateyourcustomerservicewithoutlosingyourpersonaltouchinyourmessages.YoucangetinstantvalueuponcreatinganaccountwithTextBlaze,allwithoutasubscription.Giveitatry!Hithere!Youmadeitallthewaydowntothebottomofthisarticle.Takeafewsecondstoshareit.LinkedInFacebookTwitterE-MailWanttoturbochargeyourworkwithtemplatesandsnippets?TextBlazeisthefastestwaytodothat.AddtoChrome–  It'sFree! GotoDashboardRelated:6WaysToPersonalizeCustomerServiceForYourBrand7RefundLetterstoCustomersTemplates10BestCustomerSuccessEmailTemplatesfor2022HowtoProvideCustomerSupportOnInstagram10WaystoDealWithDifficultCustomersHowtoProvideCustomerSupportOnFacebookHowtoRespondtoaCancellationRequests+EmailTemplates26Example‘ThankYouforYourQuickResponse’EmailsandPhrasesHowtoRespondtoCustomerComplaints5SampleLettersDenyingRequestforRefund7+ThankYouforYourInquiryEmailandPhraseSamples15ClosingTicketEmailTemplates5SampleApologyLetterstoUnsatisfiedCustomers5WeApologizefortheInconvenienceLetterSamples16‘WeAppreciateYourFeedback’EmailsandNoteExamples5SamplesofApologyLettertotheCustomerforDelayThankYouforYourOrder:EmailsandPhrasesThatEngageCustomers4SamplesOfMyApologiesForTheDelayInReplyingToYourEmailResponsesHowStuartensurescustomersatisfactionusingTextBlaze-CaseStudy