Exit, voice, loyalty and neglect (Chapter 3) - Cambridge ...

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Whereas exit and voice are considered to be active responses to dissatisfaction; loyalty and neglect are deemed to be passive responses. In addition, voice and ... Skiptomaincontent Accessibilityhelp Weusecookiestodistinguishyoufromotherusersandtoprovideyouwithabetterexperienceonourwebsites.Closethismessagetoacceptcookiesorfindouthowtomanageyourcookiesettings. Cancel Login × × Home OnlysearchcontentIhaveaccessto Hostname:page-component-6c8bd87754-dzvvk Totalloadingtime:0.502 Renderdate:2022-01-04T13:09:30.535Z Hasdataissue:true FeatureFlags:{ "shouldUseShareProductTool":true, "shouldUseHypothesis":true, "isUnsiloEnabled":true, "metricsAbstractViews":false, "figures":true, "newCiteModal":false, "newCitedByModal":true, "newEcommerce":true, "newUsageEvents":true } Home>Books>Exits,VoicesandSocialInvestment>Exit,voice,loyaltyandneglectExits,VoicesandSocialInvestmentCitizens’ReactiontoPublicServicesBuyprintoreBook[Opensinanewwindow]BookcontentsExits,VoicesandSocialInvestmentSeriespageExits,VoicesandSocialInvestmentCopyrightpageContentsFiguresTablesPrefaceandacknowledgements1Hirschman’soriginalidea2Exits,voicesandtheobjectofloyalty3Exit,voice,loyaltyandneglect4ThestructureofUKpublicservicesandsomesimplerelationships5EvidenceofthemajorEVLrelationships6Exit,voiceandwelfareAppendixASummaryoftheempiricalliteraturetestingEVLAppendixBNoteonstatisticalmethodsAppendixCThesurveyinstrumentBibliographyIndex3-Exit,voice,loyaltyandneglect PublishedonlinebyCambridgeUniversityPress:  05May2012 KeithDowding andPeterJohnShowauthordetailsKeithDowdingAffiliation:AustralianNationalUniversity PeterJohnAffiliation:UniversityCollegeLondon Chapter BookcontentsExits,VoicesandSocialInvestmentSeriespageExits,VoicesandSocialInvestmentCopyrightpageContentsFiguresTablesPrefaceandacknowledgements1Hirschman’soriginalidea2Exits,voicesandtheobjectofloyalty3Exit,voice,loyaltyandneglect4ThestructureofUKpublicservicesandsomesimplerelationships5EvidenceofthemajorEVLrelationships6Exit,voiceandwelfareAppendixASummaryoftheempiricalliteraturetestingEVLAppendixBNoteonstatisticalmethodsAppendixCThesurveyinstrumentBibliographyIndexGetaccessShareCiteSummary Asummaryisnotavailableforthiscontentsoapreviewhasbeenprovided.PleaseusetheGetaccesslinkaboveforinformationonhowtoaccessthiscontent. Type Chapter Information Exits,VoicesandSocialInvestmentCitizens’ReactiontoPublicServices ,pp.51-74DOI:https://doi.org/10.1017/CBO9781139136709.004[Opensinanewwindow]Publisher:CambridgeUniversityPressPrintpublicationyear:2012AccessoptionsGetaccesstothefullversionofthiscontentbyusingoneoftheaccessoptionsbelow.(Loginoptionswillcheckforinstitutionalorpersonalaccess.Contentmayrequirepurchaseifyoudonothaveaccess.)PurchaseBuyBookBuyprintoreBook[Opensinanewwindow] TosendthisbooktoyourKindle,[email protected] isaddedtoyourApprovedPersonalDocumentE-mailListunderyourPersonalDocumentSettings ontheManageYourContentandDevicespageofyourAmazonaccount.Thenenterthe‘name’part ofyourKindleemailaddressbelow. FindoutmoreaboutsendingtoyourKindle. [email protected]@kindle.comvariations. ‘@free.kindle.com’emailsarefreebutcanonlybesenttoyourdevicewhenitisconnectedtowi-fi. ‘@kindle.com’emailscanbedeliveredevenwhenyouarenotconnectedtowi-fi,butnotethatservicefeesapply. FindoutmoreabouttheKindlePersonalDocumentService. Exit,voice,loyaltyandneglect KeithDowding, PeterJohn,UniversityCollegeLondon Book:Exits,VoicesandSocialInvestment Onlinepublication:05May2012 ChapterDOI:https://doi.org/10.1017/CBO9781139136709.004 YourKindleemailaddress PleaseprovideyourKindleemail. @free.kindle.com @kindle.com(servicefeesapply) Availableformats PDF Pleaseselectaformattosend. Byusingthisservice,youagreethatyouwillonlykeepcontentforpersonaluse,andwillnotopenlydistributethemviaDropbox,GoogleDriveorotherfilesharingservices Pleaseconfirmthatyouacceptthetermsofuse. Cancel Send × Tosendcontentitemstoyouraccount, pleaseconfirmthatyouagreetoabidebyourusagepolicies. Ifthisisthefirsttimeyouusethisfeature,youwillbeaskedtoauthoriseCambridgeCoretoconnectwithyouraccount. FindoutmoreaboutsendingcontenttoDropbox. Exit,voice,loyaltyandneglect KeithDowding, PeterJohn,UniversityCollegeLondon Book:Exits,VoicesandSocialInvestment Onlinepublication:05May2012 ChapterDOI:https://doi.org/10.1017/CBO9781139136709.004 Availableformats PDF Pleaseselectaformattosend. Byusingthisservice,youagreethatyouwillonlykeepcontentforpersonaluse,andwillnotopenlydistributethemviaDropbox,GoogleDriveorotherfilesharingservices Pleaseconfirmthatyouacceptthetermsofuse. Cancel Send × Tosendcontentitemstoyouraccount, pleaseconfirmthatyouagreetoabidebyourusagepolicies. Ifthisisthefirsttimeyouusethisfeature,youwillbeaskedtoauthoriseCambridgeCoretoconnectwithyouraccount. FindoutmoreaboutsendingcontenttoGoogleDrive. Exit,voice,loyaltyandneglect KeithDowding, PeterJohn,UniversityCollegeLondon Book:Exits,VoicesandSocialInvestment Onlinepublication:05May2012 ChapterDOI:https://doi.org/10.1017/CBO9781139136709.004 Availableformats PDF Pleaseselectaformattosend. 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