Ads account management - Twitter for Business

Learn how to access Twitter Ads and set up your advertiser account. ... You'll be directed to the ads manager, where you can view and manage your campaigns. Skiptomaincontent Business Adsaccountmanagement HereyoucanfindanswerstothemostcommonquestionsrelatingtoTwitterAdsaccounts.Remember,yourTwitterAdsaccountisseparatefromyourregularTwitteraccount. LogintoTwitterAds Eligibility Multi-userlogin Verification Changingorswappingaccounts Deleteanadsaccount Accountsettings Twitteraccountissues Getstartedwithcampaignbasics Frequentlyaskedquestions Additionalreading   LogintoTwitterAds Eligibility Multi-userlogin Verification Changingorswappingaccounts Deleteanadsaccount Accountsettings Twitteraccountissues Getstartedwithcampaignbasics Frequentlyaskedquestions Additionalreading   LogintoTwitterAds First,makesureyou've createdaTwitterAdsaccount. TologintoyourTwitterAdsaccount:  GotoTwitter.comandlogintothehandlethatyouradsaccountisassociatedwith.Ifyouareusingmulti-userlogin,logintothehandleyou'remanagingtheadsaccountfrom. Fromthere,gotoads.twitter.com. Ifyouhavemultipleadsaccounts,clickyouraccountnameinthetoprightcorner,andthen"Switchaccounts". Selecttheadsaccountyouwanttoview. You'llbedirectedtotheadsmanager,whereyoucanviewandmanageyourcampaigns.   Eligibility ToadvertiseonTwitter,youmustcomplywithour TwitterAdspolicies. IfyouraccountisineligibleforTwitterAdsandyouwantyouraccountreviewed,learnmoreaboutour eligibilityrequirements.     Multi-userlogin InordertohelpadvertisersmanageTwitterAdscampaignsmoreeffectivelyandsecurely,weallowdifferentlevelsofaccesstoindividualsaffiliatedwithabrandorTwitterhandle.Multipleusersmaybegivenaccesstoasingleadvertisingaccount.Eachuserwillloginwiththeirowncredentialsandwillbeabletoaccesstheadvertisingaccountstowhichtheyhaveaccess.Ifyou’remanagingmultipleaccounts,you’llneedtologindirectlyto ads.twitter.com toupdatebillinginformation. Thisfeaturecanreduceriskofmaliciousorerroneousissueswithyourbusinessorbrand’shandle(s)bygrantingaccesstomoreofyourteamwithoutsharingthepasswordtoyourmainaccount(s).ItcanalsohelpreducefrictionforuserswhomanageadsformorethanoneadsaccountonTwitter. Learnmoreabout multi-userlogin.     Verification OurverificationapplicationprocessisavailablegloballythroughyourTwitteraccountsettings.Tolearnmoreabouteligibilityandhowtoapply,pleasereadmorehere.     Changingorswappingaccounts Atthistime,wedon'thaveaprocessforreleasingregisteredusernamestoadvertisersusingtheself-serviceTwitterAdsproductortothepublic,unlessyou'reworkingwithadedicatedTwitterAccountManager. Torequestadedicatedaccountmanager,pleasefilloutthisform.Ifyou'reanagencyrequestinganaccountmanager,pleaseemailagencyhelp@twitter.com.Ifyoufeelyouhaveatrademarkclaimagainstahandle,please submitaticket toourtrademarkteam.     Deleteanadsaccount It'snotpossibletodeleteaTwitterAdsaccount,asyouradsaccountisconnectedtoyourTwitteraccount.However,youcancanceltheadsaccounttoensurenochargesoccuronyouraccount.InordertostopusingyourTwitterAdsaccount,youmustfirststopanyactivecampaigns. Youcan pauseordeleteyouradcampaigns intwodifferentlocations—onthecampaignsummarypageorontheindividualcampaignsetuppage. Topauseacampaignonthecampaignsummarypage,clickthesmallpauseiconlocatednexttothecorrespondingcampaign. Topauseacampaignonanindividualcampaignsetuppage,clickthe"Pausecampaign"button. Onceyoupauseacampaign,itmaytakeashortamountoftimeforouradvertisingserverstoregisterthechange.Therefore,theremightbeasmallamountofspendthatoccursafterthecampaignhasbeenpaused.Thisisexpectedbehavior. Todeleteyourcreditcard,navigateto“Account”>“PaymentMethods”>“Deletethiscard”.Notethiswillonlybeclickableifyourcampaignshavebeenpausedfor48hoursandyoudon'thaveanunbilledbalance. Oncetheactionsoutlinedabovehavebeencompleted,nofurtheractionisneededtocancelyourTwitterAdsaccount.      Accountsettings Theaccountsettingspageallowsyoutoupdateyouraccountname,contactinformation,andnotificationpreferences.  Ifyouwanttoimproveyouradvertisingexperience,youcanaddacontactphonenumberandspecifywhichindustryyouradsrelateto.  Thereisalsoanoptiontoupdateyouremailaddressandchoosethenotificationsyouwanttoreceive.Youcanoptoutofnotificationsrelatedto: Changesincampaignstatus Accountperformancesummary Performanceimprovementsuggestions You’llalwaysreceivenotificationsforpolicychanges,approvalstatus,cardpayments,andbilling. Toaccesstheaccountsettingspage,logintoyourTwitterAdsaccountat ads.twitter.com andclickonyouraccountnameonthetop-rightcorner.Fromthedrop-downmenuthatappears,click“Accountsettings”andthen“Tellushowyouwanttobecontacted”.     Twitteraccountissues(non-TwitterAds) Fornon-TwitterAdsissues,suchasahackedaccount,loginissues,orharassment, contact ourTwittersupportteam.PleasenotethattheadssupportteamisnotresponsibleforTwitteraccountissuesandwon'tbeabletoassistintheprocess.     Getstartedwithcampaignbasics Billingbasics  Campaignsetup Campaigneditingandoptimization TwitterAdspolicies Campaignmeasurementandanalytics Troubleshooting WhatarePromotedAds? TwitterAdsglossary Adsaccount creation   Frequentlyaskedquestions HowdoIcontacttheTwitterAdssupportteam? IfyouhaveanyadditionalquestionsrelatedtoTwitterAds,contactouradssupportteamby: Filingasupportticket. Goingto ads.twitter.com andclickingon“Help?”inthetop-rightcorner.  Ifyou'reexperiencinganissuewithyouraccountnotrelatedtoTwitterAds,suchasahackedorsuspendedaccount,pleasereachouttoour Twittersupportteam. IwantadedicatedAccountManagerformyadsaccount CertainadvertisersmaybeeligibletoworkwithaTwitterAccountManager.Toseeifyouqualify,pleasefilloutthisform.Ifyou'reanagencyrequestinganaccountmanager,[email protected]. Ourteamwillrespondtoqualifyingadvertisersanddirectthemtotheproperchannels. PleasenotethisteamisactiveduringPSTbusinesshours.  HowdoIchangethetimezoneorcurrencyofmyadsaccount? Timezoneandcurrencyelectionscannotbechangedonceyou'vecreatedyouradsaccount.Please contact ourTwitterAdssupportteam andrequestanewadsaccounttobegenerated,whereyoucanchooseyourpreferredtimezoneandcurrency.  Inyournewadsaccount:  Youwillneedtoaddapaymentmethod Existingcampaignsarenotcarriedover Theaccountownermustrequestandconfirmnewaccountcreation Yournewadsaccountwillbesubjecttoouradspolicyreview,whichcantakeupto2weeks     Additionalreading Billingbasics  Adsaccount creation Readytogetstarted? Createyourad ByusingTwitter’sservicesyouagreetoourCookiesUse.Weusecookiesforpurposesincludinganalytics,personalisation,andads. OK ThispageandcertainotherTwittersitesplaceandreadthirdpartycookiesonyourbrowserthatareusedfornon-essentialpurposesincludingtargetingofads. Throughthesecookies,Google,LinkedInandNewsCredcollectpersonaldataaboutyoufortheirownpurposes. Learnmore. Accept Decline